What is GCC?
A Global Capability Center (GCC) is an offshore or nearshore unit established by multinational companies to handle specific business functions, typically involving IT, finance, R&D, or customer support. These centers are designed to perform core business operations, allowing the parent company to benefit from specialized expertise, operational efficiencies, and cost savings. GCCs focus on delivering high-value services, enhancing innovation, and enabling faster time-to-market.
Why Set Up a GCC in India?
India is a prime location for establishing Global Capability Centers due to several key advantages:
- Skilled Talent Pool: India has a vast pool of highly skilled professionals, especially in IT, engineering, and finance. This talent ensures that companies can access top-quality expertise.
- Cost-Effective Operations: Labor costs in India are lower compared to Western countries, allowing businesses to achieve significant cost savings without compromising on quality.
- Time Zone Advantage: India’s time zone allows companies to offer round the clock services and support to their global customers, facilitating faster decision-making and issue resolution.
- Strong IT and Infrastructure: India has developed world-class IT infrastructure, making it ideal for companies looking to establish tech-driven operations with a strong support system.
- Cultural Compatibility: Many Indian professionals are familiar with Western business practices and cultures, making collaboration easier and more efficient.
- Government Support: The Indian government provides incentives for foreign investment and setting up centers, making it an attractive destination for GCCs.
About This Project
Our client, Tendable, a US-based company, wanted to open a Global Delivery Center (GDC) in Pune, India, to reach new markets. They chose SA Technologies to help because of our strong recruitment team and advanced software development setup.
Understanding the Challenge
Tendable, known for its quality assurance and audit system, was expanding to India and needed a trusted partner to ensure smooth operations. They wanted to use our existing facility to start their GDC quickly. Our discussions with Tendable focused on understanding their needs and addressing concerns about cultural, policy, and practice differences. From these talks, we outlined the main goals to establish Tendable’s presence in India and ensure a seamless transition.
Key Goals:
- Hiring Talent: Tendable needed to build a strong engineering team by attracting the right people from across India to keep the center competitive.
- Onboarding and Training: We developed onboarding, training, and mentoring programs and documented them to maintain quality and make knowledge transfer easy.
- Policies and Practices: We created policies that would keep employees engaged and support growth, ensuring the center could expand smoothly.
- Setting Up Infrastructure: We selected the right location and built facilities that matched Tendable’s brand and made it easy for them to take over when ready.
- Brand Identity: It was important to maintain Tendable’s unique brand while using our services, so we carefully planned activities like social media campaigns and events.
- Expert Support: We built a network of experts to support hiring, training, and operations to avoid potential issues.
- Smooth Transition: We ensured a smooth shift in decision-making and operations to Tendable, allowing them to operate independently.
How We Achieved This
We followed the BOT (Build, Operate, and Transfer) model to set up the GDC as an engineering hub. To help Tendable establish itself in India, we started by deploying a team of recruiters who focused on quickly hiring top candidates from our talent pool.
Our Approach Was Based on Four Key Points:
- A customized brand strategy that included choosing the right location, neighbors, and branding methods.
- A detailed playbook with proven strategies for hiring, retaining, and optimizing employee productivity, ready for Tendable to use in the future.
- A team of experts leading the brand, recruitment, and onboarding to ensure the GDC’s initial success.
- A top focused model to increase productivity and reduce employee turnover during the GDC’s early stages, showing our commitment to success.
Hiring Talent:
We used multiple methods to hire quickly, combining online and in person recruitment. We advertised on platforms like Naukri and LinkedIn to attract a wide range of candidates. For technical roles, we conducted assessments to find top talent. We also used LinkedIn for targeted hiring and headhunted for senior roles and specialized skills. Additionally, we offered bonuses through an employee referral program to encourage our team to help with hiring.
Onboarding and Retention:
Our onboarding team, in collaboration with Tendable, created and documented programs that reflect the company’s culture and values. New hires were assigned mentors to guide them, and regular checking ensured they were settling in well. We provided ongoing training and development, and new hires had chances to meet with senior leadership to learn about the company’s vision. We also highlighted career growth opportunities to keep employees motivated and committed.
How SA Technologies Made a Difference
- We set up the Pune Innovation Centre, building a team of engineers to work on next-generation quality assurance and audit system.
- We helped Tendable find top talent and access the best talent pools.
- We developed a microsite to speed up the hiring process.
With SA Technologies, you can achieve significant progress in your product development. Over global clients, including NASDAQ-listed companies, unicorn startups, and innovative product firms, trust us for our technology expertise and ability to deliver outstanding digital products.
At SA Technologies, we hold ourselves to the highest standards and expect the same from our clients.
Conclusion
With SA Technologies (SAT), you can achieve significant progress in your product development journey through our Global capability Center (GCC) services. Over global clients, including NASDAQ-listed companies, unicorn startups, and innovative product firms, trust us for our technology expertise and ability to deliver outstanding digital products. Whether you’re looking to establish a GDC or enhance your existing operations, SAT is here to support your growth with unmatched service quality and commitment to excellence.
